Global Leadership Forecast

Just read the Global Leadership Forecast 2014/2015 prepared by the learning consulting firm, DDI and The Conference Board. Fairly standard for me to seek and read such a study with my professional focus on Organizational Development and Learning. I point this out because I am not the target audience for this study. In a perfect world,... Continue Reading →

Across The Street and A Thousand Miles Away

Funny how when quiet, one seeks more quiet. At work recently I was talking with a coworker about how we each need some quiet time away from the office. Just to break up the day and focus a bit on our private pursuits. For her, schoolwork toward her Masters Degree and for me, well just... Continue Reading →

A Natural Learning Organization

I just finished reading Creativity, Inc., The story of Pixar Animation Studios written by one of its founders and current President Ed Catmull, along with Amy Wallace. Pixar, as a business organization, is a runaway success with top grossing movies beginning with Toy Story and forward with every movie released as a #1 hit. We know... Continue Reading →

A Good First Impression

I am reading Creativity Inc, written by Ed Catmull, one of the founders and President at Pixar Animation Studios. I am enjoying the book and will write more about it once I complete the book. For today though, Ed Catmull reminds me of a story from early in  my work career. In the book he remembers his... Continue Reading →

The Manager and The Moron

Peter Drucker, the legendary management educator and consultant, wrote an article in 1967 where he looked into the future of business and working life. Nearly 50 years ago, he predicted challenges we face even today. Specifically he talks of the place of young workers, computers and information, and the rise of the knowledge worker. Amazing insight.... Continue Reading →

Customer Service (Culture) Fail

Yet another story of terrible customer service.  A straight-forward request by phone to cancel cable service and a customer service representative not taking no for an answer.  Clearly a rouge employee. The company apologizes and will look into it. This past week you may have read about or even listened to the terrible service provided to... Continue Reading →

Mission Fluency

As often happens to me (and you too) ... while reading an article recently, a point stirs a memory of a similar experience from my past. I am back in that place reliving the experience.  With growing knowledge and a depth of experience I see it fresh and anew. Would I have acted different?  Damn, to... Continue Reading →

Balance, Not Stability

I will forever be fascinated by Pixar. I love Pixar's origin story with a fateful sale of the company by  George Lucas to  Steve Jobs.  I define my children's life stages by which Pixar movie was in theaters at the time.  Living near Pixar's studio, I drive by and think of the mysterious Willy Wonka factory and how... Continue Reading →

Truth In Trials

In the excellent business book, Onward: How Starbucks Fought for Its Life Without Losing Its Soul we get the story of how Howard Schultz, the founder of Starbucks, returned to the everyday CEO duties in 2008 and lead the turnaround of the company. I, for one, never followed the business side of Starbucks to realize... Continue Reading →

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