The Language of Organizational Life
I am reading Creativity Inc, written by Ed Catmull, one of the founders and President at Pixar Animation Studios. I am enjoying the book and will write more about it once I complete the book. For today though, Ed Catmull reminds me of a story from early in my work career. In the book he remembers his... Continue Reading →
Peter Drucker, the legendary management educator and consultant, wrote an article in 1967 where he looked into the future of business and working life. Nearly 50 years ago, he predicted challenges we face even today. Specifically he talks of the place of young workers, computers and information, and the rise of the knowledge worker. Amazing insight.... Continue Reading →
Yet another story of terrible customer service. A straight-forward request by phone to cancel cable service and a customer service representative not taking no for an answer. Clearly a rouge employee. The company apologizes and will look into it. This past week you may have read about or even listened to the terrible service provided to... Continue Reading →
As often happens to me (and you too) ... while reading an article recently, a point stirs a memory of a similar experience from my past. I am back in that place reliving the experience. With growing knowledge and a depth of experience I see it fresh and anew. Would I have acted different? Damn, to... Continue Reading →
I will forever be fascinated by Pixar. I love Pixar's origin story with a fateful sale of the company by George Lucas to Steve Jobs. I define my children's life stages by which Pixar movie was in theaters at the time. Living near Pixar's studio, I drive by and think of the mysterious Willy Wonka factory and how... Continue Reading →
In the excellent business book, Onward: How Starbucks Fought for Its Life Without Losing Its Soul we get the story of how Howard Schultz, the founder of Starbucks, returned to the everyday CEO duties in 2008 and lead the turnaround of the company. I, for one, never followed the business side of Starbucks to realize... Continue Reading →
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