The Language of Organizational Life
I am reading Creativity Inc, written by Ed Catmull, one of the founders and President at Pixar Animation Studios. I am enjoying the book and will write more about it once I complete the book. For today though, Ed Catmull reminds me of a story from early in my work career. In the book he remembers his... Continue Reading →
Yet another story of terrible customer service. A straight-forward request by phone to cancel cable service and a customer service representative not taking no for an answer. Clearly a rouge employee. The company apologizes and will look into it. This past week you may have read about or even listened to the terrible service provided to... Continue Reading →
WeMoveTogether 