Here I am watching a Yankee baseball game. Not a fan at all. No real reason to watch, but this is no regular game. A fan in the stands holds a sign that states so well why I am watching this game ... "Farewell Captain". Tonight is Derek Jeter's last home game and he retires... Continue Reading →
Make Your Soul Smile
Less than three months to go until the end and a beginning and whatever may come. I focus now on my plan for a new job and how to fit 26 years onto a résumé. I am not alone and together at work we help each other improve our LinkedIn profiles and yes, how to create... Continue Reading →
How To Build a Peanut Butter Sandwich
“My second-grade teacher, Ms. Caruso, gave us a seemingly simple writing assignment: Describe how to build a peanut butter sandwich. On the day we turned in our assignments Ms. Caruso had bread, silverware, and jars of peanut butter and jelly. She collected our papers and began reading them one by one: ‘First you take the... Continue Reading →
The Manager and The Moron
Peter Drucker, the legendary management educator and consultant, wrote an article in 1967 where he looked into the future of business and working life. Nearly 50 years ago, he predicted challenges we face even today. Specifically he talks of the place of young workers, computers and information, and the rise of the knowledge worker. Amazing insight.... Continue Reading →
Customer Service (Culture) Fail
Yet another story of terrible customer service. A straight-forward request by phone to cancel cable service and a customer service representative not taking no for an answer. Clearly a rouge employee. The company apologizes and will look into it. This past week you may have read about or even listened to the terrible service provided to... Continue Reading →
The Last Ship Sails
I decide to walk to the docks. I know the ship is there ready to leave and never return. I want to see it for myself and reflect on its crew. On Friday it will set sail full of friends and memories. This ship will sail out toward the horizon following the same course too... Continue Reading →