The Manager and The Moron

Peter Drucker, the legendary management educator and consultant, wrote an article in 1967 where he looked into the future of business and working life. Nearly 50 years ago, he predicted challenges we face even today. Specifically he talks of the place of young workers, computers and information, and the rise of the knowledge worker. Amazing insight.... Continue Reading →

Customer Service (Culture) Fail

Yet another story of terrible customer service.  A straight-forward request by phone to cancel cable service and a customer service representative not taking no for an answer.  Clearly a rouge employee. The company apologizes and will look into it. This past week you may have read about or even listened to the terrible service provided to... Continue Reading →

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