Tone Deaf at Wells Fargo

Warren Buffet speaks and yes, we listen. Wells Fargo employees by the thousands set up fake bank accounts for customers to reach aggressive sale goals. As CEO, John Stumpf liked to say, "Eight is great!" as in eight Wells Fargo products per customer as the goal. By the way, that is former CEO, John Stumpf, but... Continue Reading →

Customer Service (Culture) Fail

Yet another story of terrible customer service.  A straight-forward request by phone to cancel cable service and a customer service representative not taking no for an answer.  Clearly a rouge employee. The company apologizes and will look into it. This past week you may have read about or even listened to the terrible service provided to... Continue Reading →

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